ESTEEM BEAUTY POLICIES
Booking policies: Due to rise in popularity of bookings at peak hours, and to ensure all our clients are accommodated we have introduced a booking policy, a deposit is required to be paid at the time of booking to secure the appointment. A credit/ debit card payment can be made in person or over the phone. None of the card details are saved. Payments for consultations for Semi-permanent make up are required to be paid in full at the time of booking.
Cancellations: If you need to cancel or reschedule your appointment, please give us 24 hours’ notice prior to the appointment to avoid losing your deposit and 48 hours notice is required for group booking, package, or specialised treatments bookings.
Refunds: All deposits and booking fees are non-refundable. In certain cases, refunds may be available only upon special request to the owner. Refunds can only be processed if the client comes into the salon.
Vouchers: Customers paying with vouchers are reminded that if they fail to attend the appointment or change the booking timings with less than 48 hours’ notice, they will lose their deposits and the treatment will not be redeemable in the future.
Punctuality: Please arrive at least 10 minutes before your treatment. Arriving late for your treatment will limit the time of your treatment. Your treatment will end at the scheduled time to accommodate the next customer’s scheduled appointment.
Returns Policy: if you change your mind about your purchase, please return the unused goods (in unopened/undamaged packaging) to us within 7 days of purchase and we will offer you an exchange, a credit note or you can put the value towards the cost of a treatment. This does not affect your usual consumer rights*, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.'
* Taken from the Sale of Goods Act 1979
“5pm” Bookings: Esteem Beauty does not have access to 5pm booking system and can not confirm appointments. We do our best to accommodate customers into their desired timings. Esteem reserves the rights to amend bookings where the appointment time provided by 5pm has been booked previously. Customers should ensure they bring their booking reference no. when they visit the salon for their treatment. 5pm offers are not subject to any offers or discounts that may be available at Esteem Beauty.
Piercing: Piercing will not be carried out on any individual under the age of 16 without the permission of a parent or guardian. It will also not be carried out if the individual is under the influence of alcohol or drugs. Customers should discuss their medical history with the operator and read the aftercare leaflet carefully as there is a risk of infection if proper care is not taken. Clients should be aware of the risks of allergic reaction to the jewellery, migration or rejection of jewellery, localised infection at the piercing site and localised swelling or trauma before giving consent for the procedure.
Semi Permanent Make - Up: Semi Permanent Make -Up will not be carried out on any individual under the age of 16 or an individual who is under the influence of alcohol or drugs. Customers should discuss their medical conditions with the operator and read the aftercare leaflet carefully before signing the consent to avoid infection. Clients should be aware of the risks associated with the procedure before signing the consent form.
Belongings: Esteem Beauty would like to remind the customers that we are not responsible for the safety and security of their belongings, we are not responsible for any lost or stolen items. Please ensure you take all your belongings when you leave.
Medical Conditions: If you have any type of medical condition, be sure to mention it to your therapist. Certain treatments may not be advisable for you.
(Why we collect your personal data and what is done with it)
When you supply your personal data to Esteem Beauty Ltd they are stored and processed for the below reasons:
We need to collect some personal information about you and your health in order to make sure there are no contraindications to your treatment, and legal requirements. You can of course, refuse to provide the information, however unfortunately we would have to refuse your treatment as this form is a legal requirement for our insurance.
Provided we have your consent we may occasionally send you emails with our latest News and offers.
We have a legal obligation to retain your records for seven years after your most recent appointment. After this time your records will be destroyed in a method compliant with GDPR.
Records retained on paper, which is locked in a cabinet within the salon, is only accessible by staff of Esteem Beauty Ltd
Records recorded on the salon’s software, which is password protected and only accessible by staff of Esteem Beauty Ltd
Your phone number and email may be used electronically, with your permission. This is for appointment reminders or occasional offers.
If you wish to contact us via social media, this is password protected but for historic issues with privacy associated with social media sites, you may wish to think about what you send us.
We will never share your data with anyone who does not need access without your consent.
You have the right to see what personal data of yours we hold and you can also ask the Owner of Esteem Beauty Ltd to correct any factual errors. Provided the legal minimum period has elapsed, you may also ask the business to erase your records.
We would like you to be absolutely confident that we treat your personal data responsibly and that we do everything we can to make sure that only people who can access that data have a genuine need to. Of course if you feel we have mishandled your data in some way, you have the right to make a formal complaint.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
means collectively all information that you submit to the Esteem Beauty Limited via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;
means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;
“Esteem Beauty Limited”
means Esteem Beauty Limited, of;528 Great Western Road, G12 8EL, Glasgow
“UK and EU Cookie Law”
means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
means any third party that accesses the Website and is not employed by Esteem Beauty Limited and acting in the course of their employment; and
means the website that you are currently using (www.esteembeauty.co.uk) and any sub-domains of this site (e.g. subdomain.www.esteembweauty.co.uk) unless expressly excluded by their own terms and conditions.
2. Scope of this Policy
This Policy applies only to the actions of Esteem Beauty Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
3. Data Collected
Without limitation, any of the following Data may be collected by this Website from time to time:
3.2 [date of birth;]
3.4 [job title;]
3.6 [contact information such as email addresses and telephone numbers;]
3.7 [demographic information such as post code, preferences and interests;]
3.8 [financial information such as credit / debit card numbers;]
3.9 [IP address (automatically collected);]
3.10 [web browser type and version (automatically collected);]
3.11 [operating system (automatically collected);]
3.12 [a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
4. Our Use of Data
4.1. Any personal Data you submit will be retained by Esteem Beauty Limited for 12 months
4.2. Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This [includes] OR [does not include] our affiliates and / or other companies within our group.
4.3. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see Clause 11 below.
4.4. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
4.4.1. [internal record keeping;]
4.4.2. [improvement of our products / services;]
4.4.3. [transmission by email of promotional materials that may be of interest to you;]
4.4.4. [contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.]
5. Third Party Websites and Services
5.1. Esteem Beauty Limited may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services [do not] have access to certain personal Data provided by Users of this Website.
5.2. Any Data used by such parties is used only to the extent required by them to perform the services that Esteem Beauty Limited requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
6. Links to Other Websites
7. Changes of Business Ownership and Control
7.1. Esteem Beauty Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Esteem Beauty Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
7.2. In the event that any Data submitted by Users is to be transferred in such a manner, you will [not] be contacted in advance and informed of the changes. [When contacted you will [not] be given the choice to have your Data deleted or withheld from the new owner or controller.]
8. Controlling Use of Your Data
8.1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
8.1.1. use of Data for direct marketing purposes; and
8.1.2. sharing Data with third parties.
9. Your Right to Withhold Information
9.1. You may access [certain areas of] the Website without providing any Data at all. [However, to use all features and functions available on the Website you may be required to submit certain Data.]
10. Accessing your own Data
You have the right to ask for a copy of any of your personal Data held by Esteem Beauty Limited (where such data is held).
11.1. Data security is of great importance to Esteem Beauty Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
12.3. The Website places Cookies on your computer and you will be presented with message bar notifying you to these Cookies. By giving your consent to the placing of Cookies you are enabling Esteem Beauty Limited to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
12.4. [Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below.]
12.5. This Website uses analytics services provided by Squarespace & Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the [products] AND/OR [services] offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business.
12.7. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
12.8. You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
12.9. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
13. Changes to this Policy
Esteem Beauty Limited reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations
Terms & Conditions
This agreement applies as between you, the User of this Website and Esteem Beauty Limited, the owner(s) of this Website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Esteem Beauty Limited”
Means Esteem Beauty Limited, 528 Great Western Road G12 8EL, Glasgow ;
Means collectively any online facilities, tools, services or information that Esteem Beauty Limited makes available through the Website either now or in the future;
Means our place(s) of business located at 528 Great Western Road, G12 8EL, Glasgow;
Means any online communications infrastructure that Esteem Beauty Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”
Means any third party that accesses the Website and is not employed by Esteem Beauty Limited and acting in the course of their employment; and
Means the website that you are currently using (www.esteembeauty.co.uk and any sub-domains of this site (e.g. subdomain www.esteembeauty.co.uk unless expressly excluded by their own terms and conditions.
2. Intellectual Property
2.1. Subject to the exceptions in Clause 3 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Esteem Beauty Limited, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
2.2. Subject to Clause 4 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Esteem Beauty Limited.
3. Third Party Intellectual Property
3.1. Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
3.2. Subject to Clause 4 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
4. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
5. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Esteem Beauty Limited or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
6. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.esteembeauty.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Esteem Beauty Limited. To find out more please contact us by email at firstname.lastname@example.org.
8.1. Esteem Beauty Limited makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
8.2. No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
8.3. No part of this Website is intended to constitute a contractual offer capable of acceptance. No goods and / or services are sold through this Website and product and / or service details are provided for information purposes only.
8.4. Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from Esteem Beauty Limited correspond to the actual products and / or services, Esteem Beauty Limited is not responsible for any variations from these descriptions.
8.5. Esteem Beauty Limited does not represent or warrant that such products and / or services will be available from us or our Premises. For this reason, please contact us prior to visiting if you wish to enquire as to the availability of any products and / or services. Any such enquiry does not give rise to any express or implied warranty that the products and / or services forming the subject matter of your enquiry will be available upon your arrival at our Premises.
8.6. All pricing information on the Website is correct at the time of going online. Esteem Beauty Limited reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every month.
8.7. Whilst Esteem Beauty Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
9. Availability of the Website and Modifications
9.1. The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
9.2. Esteem Beauty Limited accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
9.3. Esteem Beauty Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available. These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
10. Limitation of Liability
10.1. To the maximum extent permitted by law, Esteem Beauty Limited accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
10.2. Nothing in these terms and conditions excludes or restricts Esteem Beauty’s Limited liability for death or personal injury resulting from any negligence or fraud on the part of Esteem Beauty Limited.
10.3. Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
11. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
12. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
13. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Esteem Beauty Limited.
14.1. All notices / communications shall be given to us either by post to our Premises (see address above) or by email to Esteem Beauty Limited. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
14.2. Esteem Beauty Limited may from time to time send you information about our products and/or services. If you do not wish to receive such information, please Click on the “Unsubscribe” link in any email which you receive from us.
15. Law and Jurisdiction
These terms and conditions and the relationship between you and Esteem Beauty Limited shall be governed by and construed in accordance with the Laws of Scotland and Esteem Beauty Limited and you agree to submit to the exclusive jurisdiction of the Courts of Scotland.