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TERMS AND CONDITIONS

CANCELLATIONS, REFUNDS AND FAILURE TO ARRIVE AT SCHEDULED APPOINTMENTS.

All deposits and booking fees are non-refundable, except in the case of a cancellation with 72 hours or more notice. In such instances, the deposit can be applied to the next treatment but cannot be used for product purchases.

A £50 charge will be incurred for last-minute cancellations and non-attendance. Missed appointments will result in full payment being required in advance for any future bookings.

The deposit will be subtracted from the final treatment price on the appointment day. However, in the event of non-attendance, no refund will be issued.

Please be aware that we do not send reminders for upcoming appointments. Any exceptions to these policies are subject to the discretion of the company.

LATE ARRIVALS

Please arrive at least 10 minutes before the treatment is due to start. Arriving late will limit the time of your treatment. Your treatment will end at the scheduled time to accommodate the next customer.

GIFT VOUCHERS

Gift vouchers are valid for 6 months. Customers paying with vouchers are reminded that a missed appointment or a change to treatment time with less than 48 hours' notice will result in a lost deposit and the treatment will not be redeemable in the future.

Gift vouchers are non-transferable, cannot be used for the purchase of products and cannot be exchanged for cash.

All courses and treatments must be used within 6 months.

PACKAGES

Payment for packages must be paid in full at the first appointment.

 

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